The customer has 14 calendar days (calculated from the day the order was delivered) to exchange the item(s) for equivalent item(s) (e.g. different colour, size, type, etc) or to return the item(s) to GREEN ROSE and receive a refund.
We would like to draw your attention to the fact that clothes should be unworn and undamaged. Clothes with pulled out strings of fabric, worn, dirty, covered in animal hair, etc will not be accepted.
If the size, the colour or the type of clothing did not fit you and you would like to change the item to a different size, colour or type, let us know by email firstname.lastname@example.org or phone +370(656)44183.
When you are returning your item, please make sure to add a note with following information: order number, your details and bank account number (if you are returning an item and need a refund), size/colour/item type (if you are replacing an item). It would be great if you could also send an email to us with the relevant information.
Address for courier or post:
UAB Green Rose
P. Lukšio g. 18
P. Lukšio g. 18
If you are replacing an item, please send us the item that you are replacing and we will not charge you for the shipping of the replacement item.
In the case of returning an item, you will be refunded the full price of the item(s), however, the shipping fees are not refundable and the customer is reponsible for paying the shipping fee to return the item. Refunds are processed within 15 working days from the day the returned items are received and bank details for the refund are provided.