Delivery Information

Packages are generally dispatched within 3-4 working days after we get the payment.



Country
Shipping method
Delivery time
Cost
USATNT courier
3-5 business days
16 eur
Canada*TNT courier
4-6 business days
16 eur
Europe, Scandinavian countriesTNT courier
3-4 business days
11 eur
The Baltic States
Omniva3-4 business days
6 eur
AustraliaCourier
5-7 business days
 20 eur
N. ZealandCourier
5-7 business days
40 eur
Others countries*POST4-12 weeks6 eur


* The receiver/customer is responsible for settling all charges in order for customs to release the shipment and have it delivered.

Receiver/customer will get contacted by customs once their shipment arrives, and will have to settle any charges in order for customs to release the shipment and have it delivered to the customer.


Returns and changes

We accept returns and changes. If you buy any of our goods, you have a right to return them, to change the item’s size or color within 14 weeks from the day you received the goods. The goods have to be unused, new and with the original labels. The goods have to be neat and not damaged.

If you have decided to return or change any of our goods, first of all, you have to inform us by e-mail info@green-rose.eu and then send them to us. 

If you decide to return or change the goods, the client is responsible for the shipment back and the payment.

If it's a change, after we receive the goods, we will inform you and send you the new ones. If it's a return, we will refund you back for the goods within 2-3 week period.

If 14 days or more have passed since your acceptance of the items, we cannot offer you a refund or an exchange.


Address for the changes and returns:

GREEN ROSE

P. Lukšio g. 18,

LT-08222, Vilnius

Lithuania

​Phone +370 655 44183


Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be paid and insured by you. You are responsible for any loss or damage of the goods during the shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.


Contact us

If you have any questions about delivery, do not hesitate to contact us: info@green-rose.eu